faq_1040

FREQUENTLY ASKED QUESTIONS:

Here are some frequently asked questions (FAQs) based on the years of experience, and taking note of customers concerns:

DOING BUSINESS WITH XPANDA:

The process is easy:

  1. Make an inqury with us.
  2. We’ll make an appoinment with you for a site assessment.
  3. We’ll send you a quote.
  4. When the quote is acccepted we’ll send a job confirmation form.
  5. Once we have any required deposit we will come back and get final measurements.
  6. We’ll make your security products.
  7. We’ll book in the installation when ready.
  8. We will install with minimal disturbance to business.
  9. We hand over any keys and train you on locking up.

What you will get from Xpanda:

Xpanda Security goes beyond pre-made sizes with custom security solutions offering expert design consultation. We don’t just sell products.

(but we have options via  www.diyxpanda.co.nz)

Expert Information:

Our security specialists will assess your property and discuss your needs to design a custom security solution.

Precision Manufacturing:

All Xpanda Security products are custom-made to ensure a perfect fit for your doorways, windows, or any other area you want to secure.

Professional Installation:

Our qualified technicians will handle the installation process, ensuring everything is fitted correctly and securely.

 



This is a Comparison chart between our divisions DIY Xpanda and Xpanda Security.

Xpanda Security goes beyond pre-made sizes with custom security solutions:

Expert Design Consultation:
We don’t just sell products, our security specialists will assess your property and discuss your needs to design a custom security solution.

Precision Manufacturing:
All Xpanda Security products are custom-made to ensure a perfect fit for your doorways, windows, or any other area you want to secure.

Professional Installation:
Our qualified technicians will handle the installation process, ensuring everything is fitted correctly and securely.

FeatureDIY XpandaXpanda Security
Core ReasoningUrgent or Budget NeedsStronger Security, Done-For-You
Online Consultation 
On-Site Assessment 
Delivery / Pick Up  
Custom Design 
Custom Made 
Bulk Supply  
Professional Installation 
Product RangeLimited (Pre-made range)Bespoke (on proven designs)
QualityHighPremium
Warranty(Check Product)Extended if Installed by Xpanda
Lead TimeReady to Ship10-20 business days
Financing OptionsPrepaid onlyBusiness finance option
MaintenanceDIY MaintenanceOngoing maintenance possible
Customer ServicePhone or EmailDedicated project and account manager